Store Policies

TressPerfection Store Policies

By placing an order with TressPerfection, you acknowledge and agree to the policies below. Please review these policies carefully before purchasing. If you have any questions, contact us at letschat@tressperfection.com before placing your order.

Shipping & Delivery

  • Made-to-order and special-order items may require approximately 8–10 weeks to ship after payment is processed. If a different production or shipping estimate is stated on the individual product page, the product-specific estimate takes precedence.
  • Shipping and handling charges are non-refundable.
  • Once a package has been accepted by the shipping carrier, TressPerfection is not responsible for carrier delays, loss, theft, or damage occurring in transit.
  • Refused, unclaimed, or incorrectly addressed packages are not considered cancellations or approved returns.
  • If a package is returned to us and reshipment is requested, the customer is responsible for all additional shipping charges.
  • Returned-to-sender packages may require up to 30 days to be received and processed.

International Shipping

For international orders shipped through forwarding services, USPS tracking may show “Delivered” once your package reaches the U.S. forwarding warehouse. This does not mean your order has been delivered to your final international address.

After the forwarding center receives your package, it is transferred to the international carrier responsible for delivery to your country.

Most international orders arrive within approximately 2–3 weeks after reaching the forwarding center. However, customs processing, peak seasons, carrier delays, or remote delivery locations may extend delivery times to 6–8 weeks.

Tracking updates may temporarily pause while a package is in international transit and resume once it reaches the destination country.

Color Disclaimer

Hair colors may appear differently depending on lighting, photography, screen brightness, device settings, and individual displays.

We make every effort to represent our colors as accurately as possible; however, slight variations between online images and the item received are not considered defects.

If you are uncertain about a color, please contact us before ordering so we can assist you with your selection.

Final Sale, Returns & Exchanges

All sales are final. We do not offer refunds, exchanges, or cancellations except for the limited human-hair return option described below or where required by applicable law.

Synthetic wigs, synthetic toppers, pre-loved pieces, extensions, repairs, consultations, accessories, discounted items, sale items, and customized or altered pieces are FINAL SALE. They are not eligible for returns, exchanges, refunds, warranty coverage, or complimentary repairs unless otherwise expressly stated in writing.

Human-Hair Wigs & Toppers

For non-sale, non-discounted human-hair wigs and toppers, a return for store credit may be considered at TressPerfection’s discretion and only with prior written authorization.

To request authorization:

  • Contact us within 3 business days of delivery.
  • If the return is approved, the item must be shipped back within those same 3 business days.
  • The customer is responsible for return shipping.
  • A 35% restocking fee will be deducted from the full order amount. This fee reflects the loss in value associated with a returned hairpiece. For hygiene and quality-control purposes, TressPerfection does not resell returned wigs or toppers as new merchandise. Returned pieces are removed from new inventory and may instead be used as studio try-on pieces, consultation samples, display pieces, or educational samples.
  • Approved returns are issued as store credit only. No cash or original-payment-method refunds will be issued.
  • Store credit must be used within 6 months of the date it is issued.

To qualify, the piece must be returned in its original condition. Items that have been worn beyond trying on, washed, styled, altered, cut, thinned, colored, chemically processed, snagged, ripped, stained, exposed to odors, or otherwise damaged after delivery are not eligible for return or store credit.

Store Credit

Store credit:

  • Must be used within 6 months of issuance.
  • Is valid for one-time use only.
  • Cannot be combined with sales, promotional discounts, or other offers.
  • Cannot be exchanged for cash or refunded.
  • Cannot be transferred, extended, or reissued after expiration.

These policies apply except where applicable law requires otherwise.

Damage, Defects & Missing Items

Please inspect your order immediately upon delivery.

Claims involving an incorrect item, missing item, shipping damage, or visible defect must be emailed to us within 24 hours of delivery.

Your email must include:

  • Your order number
  • A clear description of the issue
  • Clear photographs showing the item and the specific concern

Claims submitted after the 24-hour inspection period may not be eligible for review.

Cancellations & Exchanges

Orders begin processing promptly after they are placed.

Orders cannot be canceled or exchanged once placed, except where required by applicable law. Exchanges are not available.

Please carefully review the product, color, length, size, density, specifications, shipping estimate, and all other order details before completing checkout.

Sezzle Payments

Sezzle is an independent third-party payment provider. Purchases made using Sezzle remain subject to the customer’s separate agreement with Sezzle.

TressPerfection cannot modify, postpone, or cancel a customer’s Sezzle payment schedule.

Any approved store credit or order adjustment will be processed according to these Store Policies and the applicable procedures of the payment provider.

Limited Warranty — Human-Hair Pieces

TressPerfection human-hair wigs and toppers include a 3-month limited warranty, beginning on the date of delivery, unless the item or service is specifically excluded from warranty coverage elsewhere in these policies.

Because our pieces may involve handmade construction, minor variations in hair pattern, density, ventilation, knotting, or stitching can naturally occur and are not considered manufacturing defects.

The Limited Warranty Covers

  • Verified manufacturing or craftsmanship defects.
  • Seam separation resulting from a construction defect and not from wear, misuse, or external damage.
  • Verified base-construction or stitching defects occurring under normal use.

The Limited Warranty Does Not Cover

  • Normal wear and tear.
  • Lace lifting or deterioration resulting from normal use.
  • Tangling, dryness, shedding, matting, or product buildup.
  • Damage caused by washing, brushing, heat styling, sleeping, swimming, improper storage, friction, improper care, or unsuitable hair products.
  • Damage caused by chemical processing, coloring, bleaching, toning, perming, or other chemical services.
  • Damage caused by cutting, thinning, plucking, trimming lace, moving or replacing clips, bleaching knots, or otherwise altering the piece.
  • Damage or changes resulting from services performed by another stylist, salon, individual, or company.

To request a warranty review, contact us during the applicable warranty period and provide your order number, a detailed description of the concern, and clear photographs.

If a claim is approved, TressPerfection will determine whether repair or replacement is the appropriate remedy based on the nature and condition of the piece.

Warranty coverage may be denied when the condition results from misuse, neglect, normal wear, unauthorized alteration, improper care, or third-party services.

Repair & Refresh Services — Human-Hair Pieces

After the warranty period, paid repair or refresh services may be available following an assessment of the piece.

Depending on the condition and construction, available services may include:

  • Re-ventilation or adding hair
  • Base or lace reinforcement
  • PU-perimeter restoration
  • Clip replacement or repositioning
  • Deep conditioning and detangling
  • Color or tone refreshing
  • Other structural repairs or alterations when possible

All repair and refresh services require prior approval before the piece is shipped to us.

The customer is responsible for shipping costs both ways unless otherwise agreed to in writing.

Repair availability, final appearance, color results, and restoration results cannot be guaranteed, particularly for pieces that have previously been altered, colored, bleached, chemically processed, or serviced by another stylist or company.

Care & Product Lifespan

Wigs, toppers, and hairpieces are delicate wearable products. Their lifespan varies considerably depending on frequency of wear, handling, brushing, washing, heat styling, products used, chemical processing, storage, environmental exposure, friction, and individual care.

No specific lifespan can be guaranteed.

Please follow the care instructions provided with your order. Improper care, misuse, unauthorized alterations, or services performed by third parties may damage the piece and may void applicable warranty coverage.

Privacy & Marketing

We collect and use personal information as necessary to process orders, provide customer service, operate and improve our store, prevent fraud, and, when permitted, send marketing communications.

Information necessary to provide these services may be shared with payment processors, shipping carriers, technology and service providers, analytics providers, and legal or regulatory authorities when appropriate.

You may unsubscribe from marketing emails at any time using the unsubscribe link included in our emails.

You may opt out of marketing text messages by replying STOP. Message and data rates may apply.

Please refer to our Privacy Policy for additional information regarding cookies, data processing and sharing, privacy choices, and requests to access, correct, or delete personal information.

Contact Us

For questions regarding an order, return request, claim, warranty review, repair, or these Store Policies, please contact:

letschat@tressperfection.com

We strongly recommend contacting us with any questions before placing your order, particularly when selecting color, size, length, density, or a customized hairpiece.

Last updated: August 26, 2026