FAQ

What's your Return Policy?

Human hair pieces not on-sale may be returned within 2 days of delivery for store credit, minus a 35% restocking fee. Items must be unworn, unaltered, and in original condition with tags, packaging, and included accessories. Custom or customized orders (including any cuts, color changes, or adjustments) are considered final sale and cannot be refunded. All pieces with any type of discount are final sale. Synthetic wigs, and accessories are non-returnable. Buyer covers return shipping costs and must contact us for approval before sending. Store credit is issued only after inspection. Items that do not meet these conditions will be refused and returned at the buyer’s expense. No cancellations once an order is placed. No exchanges are allowed.

Can your hair pieces be submitted to insurance as a cranial prosthesis?

Yes 🤍 Many of our hair pieces can be submitted to insurance as a cranial prosthesis for medical hair loss. We provide all required documentation, including an itemized invoice with the appropriate medical terminology and billing code.
Please note that due to Etsy character limits, the medical terminology is not included in the listing title (which is what appears on the receipt). If you plan to submit to insurance, simply message us before or after purchase and we will provide a receipt with the correct wording (“cranial prosthesis”) for your claim.
Many of our clients receive partial or full reimbursement, depending on their individual plan.

Are your toppers and wigs made with human hair?

Yes, our human hair toppers are 100% Premium Human Hair: Brazilian, Mongolian, Slavic, or European Remy Human Hair. We also carry synthetic pieces.

How long does it take to receive my order?

Each piece is handmade to order and takes about 10-12 weeks, depending on the density and the base type selected. Most sale and clearance pieces are ready to ship.

What's your product warranty?

WARRANTY & REPAIR POLICY

Minor variations in hair pattern, density, or stitching are normal and not considered defects.

This warranty applies only to new, unused TressPerfection-branded human hair pieces and excludes pre-loved items, discounted items, synthetic pieces, accessories, or items altered after delivery.

We offer a 1-month limited warranty from delivery covering manufacturing or craftsmanship defects such as seam separation or base stitching flaws not caused by wear. It does not cover normal wear, tangling, shedding, dryness, chemical treatments, heat damage, improper care, alterations, or third-party salon work.

Claims must be submitted within 1 month with photos. Approved claims may be repaired or replaced at our discretion.

💇♀️ Repair & Refresh Services

After the warranty period, we’re happy to continue caring for your piece through our professional Repair & Refresh Services, available for a service fee depending on the work required.

These services include:
Re-ventilation (adding new hair to thinning or worn areas)
Base reinforcement or PU perimeter restoration
Clip or comb replacement
Deep conditioning, detangling, and hydration treatments
Color refresh or tone correction (at customer request)
All repair or refresh work is handled with the same care as our original production. Before starting, we’ll provide a quote based on photos and the condition of your piece.

Please note:

We cannot guarantee repair results for hair pieces that have been colored, chemically treated, or significantly altered by a third party.

Repair timelines vary depending on the extent of the work.

Return shipping costs (to and from our studio) are the customer’s responsibility unless otherwise stated.

⚠️ Important Notice

Hairpieces are delicate, high-end products intended for careful use. To maintain your warranty and extend the lifespan of your piece, please follow our official Care Instructions included with your order.

Improper use, neglect, or unauthorized alterations void the warranty immediately. TressPerfection is not responsible for damages caused by external salons, stylists, or third-party services.

Can my human hair piece can be repair and refresh?

Repair & Refresh Services
After the warranty period, we offer professional Repair & Refresh Services for a service fee, including:
• Re-ventilation (adding new hair to thinning spots)
• Base reinforcement
• Clip replacement or PU edge restoration
• Deep conditioning and color refresh

Repair timelines vary. Shipping costs to and from our studio are the customer’s responsibility unless otherwise stated.

How do I secure the topper to my head?

Each topper comes with discreet, comfortable clips that snap securely into your hair. If you prefer, I can also add combs or customize the attachment method to suit your needs. Halo wires or halo bands are also available, and I offer specific topper designs with an integrated band for a completely clipless option. Just let me know your preference!

What's the difference between density options?

Density refers to how much hair is on the topper. Light density offers a natural, subtle look, while medium or high density adds more volume. I’m happy to help you choose the right option based on your needs and hair goals! Usually between 150% to 220%

Is this suitable for people with hair loss or thinning?

Yes! My toppers are designed specifically for women experiencing thinning or hair loss. They’re lightweight, breathable, and customized for a seamless, natural looks

Can I color or tone the topper or wig after I get it delivered?

Yes, you can color or tone your human hair topper or wig after delivery—just keep in mind that lighter shades are easier to tone or darken. Darker toppers, however, can’t be lightened since they’ve already been dyed and may get damaged if bleached. I recommend working with a professional to ensure the best results.

Synthetic pieces can't be colored.

How can I learn more about my options before ordering a topper or wig online?

Absolutely — it’s completely normal to feel unsure about ordering this type of product online. We recommend first exploring the different options and creations available in our shop to get a sense of styles, bases, and colors. From there, you’re welcome to book a virtual consultation or contact us directly. I’ll personally guide you through all the options based on your specific needs, lifestyle, and hair goals.

Please don’t feel shy — I’ve been through this journey myself, and I truly understand how overwhelming it can feel. I’m here to help you every step of the way. We also encourage you to read through our reviews to see other clients’ experiences and results